In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...

A Gallup survey finds A.I. adoption rising fastest in knowledge-based jobs, with usage lagging among frontline workers.

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

The overwhelming majority of tech industry workers use artificial intelligence on the job for tasks like writing and modifying code, a new Google study has found. The report, coming from Google’s DORA ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...