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Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon
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3.9K views · 89 reactions | In this clip, you’ll learn two powerful statements from Dr. Becky Bailey: 1-“Children cannot act differently until they are seen differently.” 2- And the powerful words we say to children: “You wanted…” Continue learning more about the Skill of Positive Intent here https://consciousdiscipline.com/seven-powers-power-of-love/ As always, we wish you well! #iHeartCD #consciousdiscipline #positiveintent | Conscious Discipline® | Facebook
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